Frequently Asked Questions
Everything you need to know about your home upgrades and orders.
What are your standard shipping times for furniture and decor?
Most in-stock items ship within 3-5 business days. Large furniture pieces requiring white-glove delivery typically arrive within 2-4 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for large furniture items?
Yes, we offer professional assembly through our White Glove Delivery service for an additional fee, which includes unpacking, assembly, and removal of all packaging materials.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking link. For freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
Are your wood products sustainably sourced?
We are committed to quality and sustainability. The majority of our wood furniture is crafted using FSC-certified timber and eco-friendly finishes to ensure long-lasting beauty.
What payment methods do you accept?
We accept all major credit cards, including American Express, as well as digital wallets like Apple Pay and Google Pay for a seamless checkout experience.